Welcome to Go Forward Associates. We’re delighted to work with you. These terms help us work together effectively while protecting both of us. By engaging our services, you agree to these terms.

  1. Our Services – We provide executive coaching, leadership development, team coaching, and organisational consultancy tailored to your specific needs. The scope, duration, and fees for your programme will be outlined in your individual comms.
  2. Your Investment and Payment – Invoices are typically payable within 14 days of issue. We accept bank transfer and other agreed payment methods. Late payments are difficult for any business to manage, so prompt payment helps keep cashflow healthy. We reserve the right to pause services if invoices remain unpaid after the due date.
  3. Scheduling and Cancellations – We understand that priorities shift, pets, family and life commitments can be tricky to navigate. If you need to reschedule, please give us at least 48 hours’ notice. In genuine emergencies, we’ll always approach things with compassion and common sense. Cancellations with less than 24 hours’ notice, or missed sessions without prior contact, will be charged at the full session fee. If there is an emergency, please reach out to us – situations will be considered on an individual basis.
  4. Your Responsibility and Commitment – Coaching works best when you’re fully engaged. You’re responsible for setting your agenda, implementing insights between sessions, and taking ownership. We’ll provide the framework, challenge and support; the transformation is yours to create, and you remain responsible for any actions or decisions you take.
  5. Confidentiality – What’s shared in our coaching sessions stays confidential, except where disclosure is required by law or where there’s a serious risk of harm. If we’re working with you through your organisation, we’ll agree together what summary information (if any) is ap propriate to share with relevant stakeholders, always with your consent. If we feel we are concerned about you, we will share this with you.
  6. Intellectual Property – All coaching materials, frameworks, tools, assessments, and resources we create or provide remain our intellectual property and are licensed to you for personal use only within your coaching engagement. You may not reproduce, distribute, modify, or commercialise our materials without prior written consent. Any bespoke materials developed specifically for your organisation may be agreed separately in writing – this will likely incur a license fee due to costs incurred in creation.
  7. Professional Boundaries – We’re committed to maintaining professional coaching standards aligned with the EMCC (European Mentoring & Coaching Council) and ICF (International Coach Federation). Coaching is not therapy, counselling, or medical advice. If we believe your needs would be better served by other professional support, we’ll signpost this with you openly.
  8. Limitation of Liability – While we’re committed to delivering excellent coaching, you acknowledge that coaching outcomes depend primarily on your own actions and decisions. You take full responsibility for any decisions and actions you take as a coaching sessions. We cannot be held liable for any business, financial, or personal outcomes resulting from coaching.
  9. Data Protection – We process your personal information in accordance with UK GDPR and our Privacy Policy (available on our website). We’ll keep session notes and relevant documentation securely and only for as long as necessary for our professional obligations. Our ICO# is C1487446.
  10. Termination – For 1:1 and team coaching, either party may end the relationship with 14 days’ written notice. For workshops, training and leadership development programmes, we require 30 days’ notice, and where applicable, payment for costs incurred.
  11. Changes to These Terms – We may update these terms occasionally to reflect changes in our practice or legal requirements. We’ll notify you of any significant changes, and continued use of our services constitutes acceptance of update d terms.
  12. Governing Law – These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions or concerns?

We’re here to help and keen to resolve. Please reach out to us. We’re looking forward to partnering with you to help you ‘go-forward’.